We are committed to dealing with enquiries and complaints openly, fairly, and honestly. If you are not satisfied with our products or services, please let us know so that we can help.

 

Enquiries 

• Submit an enquiry below 

• Enquiries will be responded to within 7 business days. 

• If we require further information or longer time is needed, we will advise you. 

 

Complaints 

• Submit a complaint below

• A complaint will be acknowledged within 2 business days 

• In most circumstances, complaints will be resolved within 15 business days. 

• If we require further information or longer time is needed, we will advise you. 

• We will send you a confirmation of our decision in writing. 

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Let us know if you are still not satisfied. 

• If you're not satisfied with our decision, you can request a review of your complaint by the Complaints Manager. 

• In most circumstances, we will respond within 15 business days from the date of escalation. 

• If we require further information or longer time is needed, we will advise you. 

• Our Complaints Manager will send you their final determination in writing.